CompTIA A+

THE COURSE
Will allow the delegate is designed to cover all of the material necessary to take the CompTIA A+ certification exam, as well as providing a sound basis for any individual needing support skills in an IT department. Skills include PC hardware, operating system support and networking concepts. The course includes plenty of practical hands-on exercises to re-enforce learning and prepare delegates for the examinations associated with the course. This course covers all of the material for the A+ 2006 curriculum exams.

WHO SHOULD ATTEND
Those who wish to gain a fundamental knowledge of all aspects of operating systems that will allow them to carry out everyday support tasks, as well as those delegates involved in supporting, configuring and maintaining PC's and their associated peripherals. Those delegates wishing to take the CompTIA A+ (2006) curriculum exams.

PRE-REQUISITES
Delegates should have some experience of using a PC. Disk navigation using Explorer and general desktop use would also be beneficial.

COURSE TOPICS
PERSONAL COMPUTER COMPONENTS
PC Components

System Unit Components

Storage Devices

PC Connection Methods

OPERATING SYSTEM FUNDAMENTALS
PC Operating Systems
Windows User Interface Components
Windows File System Management
Windows System Management Tools

PC TECHNICIAN PROFESSIONAL BEST PRACTICE
Tools of the Trade
Electrical Safety
Environmental Safety and Materials Handling
Preventative Maintenance
Diagnostics and Troubleshooting
Professionalism and Communication

INSTALLING AND CONFIGURING PERIPHERALS
Display Devices
Input Devices
Adapter Cards
Multimedia Devices

INSTALLING AND CONFIGURING SYSTEM COMPONENTS
Storage Devices
Power Supplies
Memory
CPUs
System Boards

MAINTAINING AND TROUBLESHOOTING PERIPHERALS
Display Devices
Input Devices
Adapter Cards
Multimedia Devices

TROUBLESHOOTING SYSTEM COMPONENTS
Storage Devices
Power Supplies
Memory
CPUs
System Boards

INSTALLING AND CONFIGURING OPERATING SYSTEMS
Installing Microsoft Windows
Upgrading Windows
Add Devices To Windows
Optimising Windows

MAINTAINING AND TROUBLESHOOTING MICROSOFT WINDOWS
Operating System Utilities
Maintain Microsoft Windows
Troubleshooting Windows
Recovering Windows

NETWORK TECHNOLOGIES
Network Concepts
Network Communications
Network Connectivity
Internet Technologies

INSTALLING AND MANAGING NETWORK CONNECTIONS
Create Network Connections
Install and Configure Web Browsers
Maintain and Troubleshoot Network Connections

SUPPORTING LAPTOPS AND PORTABLE COMPUTING DEVICES
Laptop and Portable Computing Device Components
Install and Configure Laptops and Portable Devices
Maintain and Troubleshoot Laptops and Portable Devices

SUPPORTING PRINTERS AND SCANNERS
Printer and Scanner Technologies
Printer and Scanner Components
Printer and Scanner Processes
Installation and Configuration
Maintenance and Troubleshooting

PERSONAL COMPUTERS SECURITY CONCEPTS
Security Fundamentals
Security Protection Measures
Data and Physical Security
Wireless Security
Social Engineering

SUPPORTING PERSONAL COMPUTER SECURITY
Install and Configure Security Measures
Maintain and Troubleshoot Security Measures