In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
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About this course
How to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
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This centre's achievements
2021
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Course programme
ComputerCavalry: IT Help Desk Ticketing System Training!
7 lectures45:51ComputerCavalry: Intro to Creating and Managing IT Tickets In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class! ComputerCavalry: Creating a new TicketComputerCavalry: Trust but VerifyComputerCavalry: Details, Details, DETAILS!ComputerCavalry: IT TaskComputerCavalry: IT KnowledgeBaseComputerCavalry: Generating Reports on Tickets
ComputerCavalry: IT Help Desk Ticketing System Training!
7 lectures45:51ComputerCavalry: Intro to Creating and Managing IT Tickets In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class! ComputerCavalry: Creating a new TicketComputerCavalry: Trust but VerifyComputerCavalry: Details, Details, DETAILS!ComputerCavalry: IT TaskComputerCavalry: IT KnowledgeBaseComputerCavalry: Generating Reports on TicketsComputerCavalry: Intro to Creating and Managing IT Tickets In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
ComputerCavalry: Intro to Creating and Managing IT Tickets In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
ComputerCavalry: Intro to Creating and Managing IT Tickets In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
ComputerCavalry: Intro to Creating and Managing IT Tickets In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
ComputerCavalry: Creating a new TicketComputerCavalry: Creating a new TicketComputerCavalry: Creating a new TicketComputerCavalry: Creating a new TicketComputerCavalry: Trust but VerifyComputerCavalry: Trust but VerifyComputerCavalry: Trust but VerifyComputerCavalry: Trust but VerifyComputerCavalry: Details, Details, DETAILS!ComputerCavalry: Details, Details, DETAILS!ComputerCavalry: Details, Details, DETAILS!ComputerCavalry: Details, Details, DETAILS!ComputerCavalry: IT TaskComputerCavalry: IT TaskComputerCavalry: IT TaskComputerCavalry: IT TaskComputerCavalry: IT KnowledgeBaseComputerCavalry: IT KnowledgeBaseComputerCavalry: IT KnowledgeBaseComputerCavalry: IT KnowledgeBaseComputerCavalry: Generating Reports on TicketsComputerCavalry: Generating Reports on TicketsComputerCavalry: Generating Reports on TicketsComputerCavalry: Generating Reports on Tickets