Conflict Management

Short course

In Braintree

Price on request

Description

  • Type

    Short course

  • Location

    Braintree

  • Duration

    1 Day

This includes candidates managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively; how to resolve conflict and how to learn from conflict

Facilities

Location

Start date

Braintree (Essex)
Regency House, Freeport Office Village, Century Drive, CM77 8YL

Start date

On request

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Course programme

Conflict Management
This includes candidates managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively; how to resolve conflict and how to learn from conflict, as well as the following subjects;
  • Health and safety
  • Emotional Vs Rational
  • Trigger
  • Initial response
  • Behaviour cycle
  • Mental health problems
  • The 4's
  • Space and distance
  • Defusing high risk conflict
  • Confronting
  • Post-incident
  • S.A.F.E.R, P.O.P
  • Flight or fight
  • Inhibitors
  • Managing expectations
  • Blocks to communication
  • Active listening
  • P.A.L.M.S
  • Signs of escalation
  • Empathy
  • Resolving
  • Providing support
One Day: Conflict Management Duration
1 Day

Conflict Management

Price on request