Conflict Management
Short course
In Braintree
Description
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Type
Short course
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Location
Braintree
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Duration
1 Day
This includes candidates managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively; how to resolve conflict and how to learn from conflict
Facilities
Location
Start date
Start date
Reviews
Course programme
This includes candidates managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively; how to resolve conflict and how to learn from conflict, as well as the following subjects;
- Health and safety
- Emotional Vs Rational
- Trigger
- Initial response
- Behaviour cycle
- Mental health problems
- The 4's
- Space and distance
- Defusing high risk conflict
- Confronting
- Post-incident
- S.A.F.E.R, P.O.P
- Flight or fight
- Inhibitors
- Managing expectations
- Blocks to communication
- Active listening
- P.A.L.M.S
- Signs of escalation
- Empathy
- Resolving
- Providing support
1 Day
Conflict Management