Conflict Resolution
Short course
In Truro
Description
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Type
Short course
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Location
Truro
Facilities
Location
Start date
Start date
Reviews
Course programme
Course Content
Welcome and Introductions
- Course Paperwork
- Confidentiality
- Aims and Objectives / Course Outline
The Definition of Conflict
What are the commoncauses of conflict?
What is Anger, Aggression and Violence?
- Defining the differences between them
- Aggressive Incident Model
- How people appraise incidents differently
Communication
- What types of communication do we have/use?
- Interacting with an aggressive person
- What are the commoncauses to communication breakdown?
Tea/Coffee Break
Recognising Potential Incidents of Aggression/Violence
- The importance of recognising that training cannot guarantee the safety of individuals in every situation
- Precautions we can take
- Looking at areas of potential risk
- People/ Task/ Environment
- What are the possible signs?
- Recognisingthe easing of tension
Attitudes and Behaviours of Staff
- How some attitudes can increase the danger
- What to do if you are attacked
Use of 'Reasonable Force'
Course Close
Conflict Resolution