Conflict Resolution

As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs.

Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. The course explores areas such as how to spot the early signs of conflict, mitigate and reduce the risk and if required instigate a conflict resolution process, escalating and managing conflict in a more formal way.

This course uses various interactions to make the learning interesting and engages you with the content. These include:

• Kinetic text animations
• Reflective activities
• Formative Assessments including characters throughout

• Explain what conflict is and how it manifests itself in the workplace.
• Discuss the impacts of conflict on employees and employers.
• Mitigate conflict in the workplace.
• Manage and resolve conflict if it occurs.