Contact Centre Operations - Level 2
A Level
In Rhos-On-Sea
Description
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Type
A Level
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Location
Rhos-on-sea (Wales)
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Start date
Different dates available
If you work in a Contact Centre and wish to gain a nationally recognised qualification, then this course is perfect for you. These qualifications are designed to provide the knowledge, understanding and skills you will need to provide effective Contact Centre customer relations. All places are subject to satisfactory interview. An individual learning plan will be drawn up with you and your manager and an assessor will visit you regularly in the work place. You will build a portfolio of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation. You will provide your assessor with evidence of work situations you have dealt with. This can include: Workbooks and NVQ’s will be marked by a workplace assessor and moderated by the internal verifier. Essential Skills will consist of portfolio building and observations There are excellent opportunities to progress to a higher qualification such EDEXCEL Level 3 NVQ Certificate in Contact Centre Operations
Facilities
Location
Start date
Start date
About this course
Be employed in a Contact Centre role
Reviews
Subjects
- Assessor
Course programme
Delivery:
An individual learning plan will be drawn up with you and your manager and an assessor will visit you regularly in the work place. You will build a portfolio of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation.
Assessment:
You will provide your assessor with evidence of work situations you have dealt with. This can include:
- Case Studies
- Questions and answers
- Discussions
- E-mails or letters to support your written evidence
- Witness testimonies from your colleagues or line manager
Workbooks and NVQ’s will be marked by a workplace assessor and moderated by the internal verifier.
Essential Skills will consist of portfolio building and observations
 
Contact Centre Operations - Level 2