Contact Centre Operations QCF Certificate Level 2

Swansea College

A Level

In Sketty

Price on request

Description

  • Type

    A Level

  • Location

    Sketty (Wales)

  • Start date

    Different dates available

Course Overview:
Course aim:
To provide a flexible qualification that allows focus on technical jobs
Accomplishment of cross sector skills, completed in the workplace
Improved staff morale and motivation
Nationally recognised qualification for key staff
Recognition of existing skills and the opportunity to develop new skills
Job satisfaction
Career progression

Facilities

Location

Start date

Sketty (Swansea)
See map
Tycoch Road, SA2 9EB

Start date

Different dates availableEnrolment now open

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Subjects

  • Staff

Course programme

Course Delivery:

With the support of your assessor you will undertake work based assessments, observations, witness testimonies, case studies, statements and work based evidence


Progression Opportunities: QCF Level 3 Diploma in Contact Centre Operations, suitable for those in a supervisory, team leader and coaching role or Level 3 in Advice & Guidance

Entry Requirements: This qualification is suitable for those who have particular customer service and administrative job roles within the contact centre industry.

Additional information

Additional Information: Up to 70% funding available. Eligibility criteria applies.

See related categories

Contact Centre Operations QCF Certificate Level 2

Price on request