Corporate & Hotel Front Office Bitesize workshop

In London

£ 180 VAT inc.
  • Typology

    Training

  • Level

    Beginner

  • Location

    London

  • Class hours

    6h

  • Duration

    1 Day

Description

This Course covers the basics of front of house operations . It can be attended by anyone who is ready to embark on the journey of hospitality and front facing roles . The power packed course will give a clear overview of the subject and will highlight the array of career oppurtunities associated .

Facilities

Location

Starts

London
See map
145-157 St John Street, London, Ec1v 4pw, England, w3 6bx

Starts

On request

To take into account

Basic Spoken & written English .

Questions & Answers

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What you'll learn on the course

  • Office reception
  • Receptionist
  • Hospitality

Teachers and trainers (1)

Sudha  Thakur

Sudha Thakur

Trainer

Course programme

Power Packed training covering all Important areas of front office management for corporate/ Hotel /Retail or any other Frontline or customer facing positions

The Program outline is as follows

  • Working effectively as part of the Front Office team
  • First Impression and positve Impact
  • Presentation skills and Body language
  • Business Etiquettes and Corporate grooming.
  • Front of House Reception general Operations
  • Communications Skills and its imporatnce
  • Arrival , departure and appointments
  • Dealing with bookings and Reservations
  • Telephone Skills
  • Preparing customer accounts and deal with departures
  • Providing Information and Conceirge services
  • Creating and Filing documents in a business envoirnment
  • Use of office equipment and office tools in a business environment
  • Email, Outlook and Internet Queries
  • Store and retrieve information ,
  • Data protection
  • Customer complaints and compliance
  • Promote additional services and upselling
  • Effective handover
  • Handling and recording Payments (In and Out) ,Float /Petty cash

Additional information

Attendes will be given handouts and course material and stationary required for the workshop.
Basic Lunch and snacks will be provided .
A paticipation certificate will be provided
£ 180 VAT inc.