Counselling Skills Level 2 NCFE CACHE Certificate

• What is counselling
• Who is a Counsellor
• When is a Counsellor not ready
• Who needs counselling
• Ten Steps to Counselling

• When a Counsellor is needed
• Types of counselling offered
• Addiction
• Anxiety
• Depression
• Divorce
• Eating Disorders
• PMS
• Sexual health
• Stress

• On-line Counselling
• Telephone Counselling
• Telephone / Internet counselling
• SMS text counselling
• Video counselling
• The Future

• Types of Traditional Counselling
• What Counselling
• Individual Therapy
• Couples Therapy
• Family therapy
• Group Therapy
• Who goes to Counselling

• Listening
• Stages of listening
• Obstacles of Listening
• Emphatic Listening
• Listeners in Control
• Traps for Listeners

• Negotiation
• The Establishment Group
• The Community group
• Negotiation in General
• The Joint Problem-Solving Approach
• Definition of the Problem
• Guidelines
• Insist on Using Objective Criteria
• Invent Options for Mutual Gain
• Separate the People from the Problem
• Suggestions
• Breaking the Rules
• Alternatives
• Best Alternative to Negotiated Agreement

• What is Mediation
• When is Mediation called for
• Responsibilities
• Preliminaries
• The Introductory Phase
• Problem Definitions
• Reaching a settlement
• Caucus Meetings
• The Second session
• Teamwork
• The Agreement
• Attributes of a Good Mediator

• Other Considerations
• Power imbalance
• The Power of skill and Knowledge
• The Balance of Power
• Analysis and Responses

Each unit is followed by a written tutor marked assignment (TMA), which is submitted and then marked by your tutor. You will not be required to take an external exam.