Credit Controller/ Collector Lvel 2

KBM Tutors and Teachers will deliver coaching and learning to improve their knowledge, skills and behaviours to meet the requirements of the Credit Controller / Collector. Candidate will be able to process credit applications; agreeing credit terms and payment arrangements, invoicing, monitoring payment, allocating and reconciling cash, proactively contacting customers to collect the debt and outstanding balances; resolving disputes, debt support and recommending write-offs. KBM will help the apprentice in building knowledge, skills and behaviours as under:

• Knowledge – Credit management, understanding of the legal, regulatory, risk and compliance framework, Industry & organisation understanding, products & services, understanding of the systems, tools & processes including IT tools.
• Skills – Service to customers using the organisation’s systems, work planning, teamwork, communication, relationship building, identification of acceptable solutions to credit issue, identification of opportunities to improve work and personal development.
• Behaviours – Honesty and integrity by doing the right thing. Maintain appropriate confidentiality, Adapting positivity to changing work priorities and patterns.