Cultural Awareness

This exclusive programme is designed for those who are working with virtual teams across the globe, & need to leverage relationships by understanding cultural diversity. Examines the Communication Process and meeting & presentation styles in different countries, developing appropriate skills in listening/questioning/summarising/non-verbals/rapport building. Delegates will learn how to maximise international teamworking, & deal with the challenges of communication and building trust & team spirit.

Course Content

What is Culture?
· Values & Norms
· Use & Misuse of Stereotypes

Intercultural Communication
· MUSIC Intercultural model (based on work from Trompenaars and Hofstede)
- how relationships impact business in different cultures
- coping with uncertain situations
- communication context
· Conversation styles in various countries
· Group work - implications

Communication Process
· Meeting Styles in Different Countries
· Presentation Styles in Different Countries
· Message sent/received/filters
· Listening/questioning/summarizing
· Non verbals
· Rapport building

Maximising Intercultural Potential
· Using the GROW model: how to work through differences
· Intercultural profiles
· Trust-building in international teams

Virtual Teams
· Challenges
· Factors of communication
· Building trust and team spirit
· Levels of communication