Customer Care

The Customer is always right

Customers are our most important asset. It is therefore imperative that we treat then with the respect they deserve. This course will give you and your staff the skills to do just that time and time again. The course concentrates on the concepts, standards, roles and importance of Customer Care.

Course content

• Introduction to the customer service concept, its purpose and importance
• Standards of performance and expected benefits
• The customer/supplier chain - needs and expectations of customers
• Factors in promoting customer care
• The role of customer satisfaction in business retention
• Communicating needs effectively to internal suppliers
• Appreciate the need to improve service standards to exceed customer's expectations