Customer Care for Hospitality Workshop
Course
In Stratford-Upon-Avon
Description
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Type
Course
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Location
Stratford-upon-avon
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Class hours
3h
Delegates will have a greater understanding of what their customers want and how to meet their customers' expectations in this competitive industry. This workshop provides some underpinning knowledge units towards an NVQ.
Facilities
Location
Start date
Start date
Reviews
Course programme
Customer Care for Hospitality Workshop
About the Course
Who is the course for?
This workshop is recommended for those who either directly work with customers or those who manage people working in a customer service role within the Hospitality industry.
Study Mode
Short Course
Contact Details
Introduction Delegates will have a greater understanding of what their customers want and how to meet their customers' expectations in this competitive industry.
This workshop provides some underpinning knowledge units towards an NVQ.
Key Objectives On completion of the course, delegates will:
· Understand why it is important to give excellent customer service in the hospitality industry
· Know what their customers' expectations are
· Be able to describe ways to provide high standards of customer service on a day to day basis
· Feel more confident when dealing with difficult customers
Course Units
· What are the indicators of good service in hospitality?
· Ways to improve the service you deliver
· How to handle awkward customers
· The manager's role in providing great customer service
· Ways to measure customer service
Duration 3 hours
Dates 10/11/2009 - 10/11/2009
Customer Care for Hospitality Workshop