Customer Care for Hospitality Workshop

Course

In Stratford-Upon-Avon

Price on request

Description

  • Type

    Course

  • Location

    Stratford-upon-avon

  • Class hours

    3h

Delegates will have a greater understanding of what their customers want and how to meet their customers' expectations in this competitive industry. This workshop provides some underpinning knowledge units towards an NVQ.

Facilities

Location

Start date

Stratford-Upon-Avon (Warwickshire)
See map
The Willows North, Alcester Road, CV37 9QR

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme


Customer Care for Hospitality Workshop

About the Course

Who is the course for?
This workshop is recommended for those who either directly work with customers or those who manage people working in a customer service role within the Hospitality industry.
Study Mode
Short Course
Contact Details

Introduction Delegates will have a greater understanding of what their customers want and how to meet their customers' expectations in this competitive industry.
This workshop provides some underpinning knowledge units towards an NVQ.

Key Objectives On completion of the course, delegates will:

· Understand why it is important to give excellent customer service in the hospitality industry
· Know what their customers' expectations are
· Be able to describe ways to provide high standards of customer service on a day to day basis
· Feel more confident when dealing with difficult customers

Course Units
· What are the indicators of good service in hospitality?
· Ways to improve the service you deliver
· How to handle awkward customers
· The manager's role in providing great customer service
· Ways to measure customer service

Duration 3 hours

Dates 10/11/2009 - 10/11/2009

Customer Care for Hospitality Workshop

Price on request