6

Customer Management courses Northern Ireland

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Customer Retention Strategies course in Portadown
Beckinridge Training and Development
  • Short course
  • Portadown (Northern Ireland)
  • 1 Day

...Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an 'ad-hoc' manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based... Learn about: Customer Retention, Customer Relationship Management, Customer Service... More


Price on request
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  • NVQ
  • Belfast City (Northern Ireland)

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Service, Customer Relationship Management... More


Price on request
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  • NVQ
  • Belfast City (Northern Ireland)

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Relationship Management, Customer Service... More


Price on request
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Doctrina Training & Consultancy Ltd
Customer Service Skills course in Belfast City
Doctrina Training & Consultancy Ltd
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • 1 Day

...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required... Learn about: Expressive skills, Customer Care, Customer Care Cycle... More


£275
VAT exempt
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  • Training
  • Belfast (Northern Ireland)
  • Advanced
  • 2 Days

...The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts the customer experience. This course prepares delegates to face the management challenges of successfully... Learn about: Good Service, Managing Complaints, Customer Care Balance Sheet... More


£ 501-1000
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  • Training
  • Belfast
    and 9 other venues
  • Advanced
  • 1 Day

... for this course has extensive experience in design and delivery of customer care training. The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and most recently held a senior management training role responsible for the delivery of sales and customer... Learn about: Coping Strategies, Phone Etiquette, Non-verbal Communication... More


£ 201-500
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