CUSTOMER SERVICE EXCELLENCE - LEVEL 3 COURSE
NVQ
Distance
Description
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Type
NVQ Level 3
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Methodology
Distance Learning
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Class hours
80h
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence. On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.
Facilities
Location
Start date
Start date
About this course
The Customer Service Excellence - Level 3 Course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
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The average rating is higher than 3.7
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This centre has featured on Emagister for 15 years
Subjects
- Quality Systems
- Quality Assurance
- IT
- Quality
- Customer Service
- Market Research
- Project
- Accredited
- Quality Training
- Financial Training
Course programme
The Home Study Courses Include the Following 7 Units:-
Unit One - What is Customer Service Excellence?The following topics are covered: Why Plan for Excellence? Traditional Quality Systems and Modern Quality Systems.
Unit Two – Why is Service Excellence Important?The following topics are covered: Financial Necessity, Legal Necessity, Marketing Necessity, Survival Necessity and Stakeholder Necessity.
Unit Three – What do Customers Want?The following topics are covered: Identification of Needs, Revealed Requirements, Expected Requirements, Emotional Requirements, Finding Out What Customers Want and Market Research.
Unit Four – How to Plan Service ExcellenceThe following topics are covered: Where Do You Fit In? Understanding the Situation, Deciding on Standards, Benchmarking, Aims and Objectives and Making a Plan for Any Size of Quality Project.
Unit Five – How to Deliver Service ExcellenceThe following topics are covered: Project Plan with Quality Milestones, Quality Requirements and Objectives, Organisation and Responsibilities, Conventions and Standards, Controlling Change, Resources and Deliverables, Supplier Control and Quality Techniques.
Unit Six – How to Monitor Service ExcellenceThe following topics are covered: Quality Assurance, Corrective Action, Design Reviews, Quality Audits and Reviews, Testing and Reliability and Training for Service Excellence.
Unit Seven – How to Maintain Service ExcellenceThe following topics are covered: Quality Evaluation, Improving Skills and Improving Service.
Additional information
CUSTOMER SERVICE EXCELLENCE - LEVEL 3 COURSE