Open Study College

Customer Service Level 3

Open Study College
Online

£339
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Important information

Typology Course
Methodology Online
Start Different dates available
  • Course
  • Online
  • Start:
    Different dates available
Description

Gain an insight into customer service, from home!


Learn the strategic importance of customer service for any business;
Study the key aspects of how to deliver great customer service;
Learn how to create and lead your own customer service culture;
Gain the knowledge help you progress into a supervisory or managerial role within customer service.


All course materials will be delivered to you by post or email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way.

You can work at your own time and pace. Completed coursework can be delivered by post or via email, so handing is an assignment is simple.

Achieve your dream career and equip yourself with the skills you need for your long term success. Home learning is simple and stress-free, so enrol with us today!

Facilities (1)
Where and when
Starts Location
Different dates available
Online
Starts Different dates available
Location
Online

Questions & Answers

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Opinions

5.0
Course rating
100%
Recommended
4.7
excellent
Centre rating

Reviews on this course

F
Former Student
5.0 04/11/2016
What I would highlight: Would prescribe learning with Open Study College. Having a pleasant experience. All my enquiries have been addressed promptly. I know I have the support of an individual guide. Lillian Thirlby.
What could be improved: All good.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Reviews gathered by Emagister & iAgora

Achievements for this centre

2017

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 11 years

What you'll learn on the course

Access
Email
Customer Service
Customers
Feedback
Value for Money
Customers first
Serving Customers
Putting Things Right
Purchase easily and quickly
Getting feedback
Environment right

Course programme

Unit 1: What is customer service?

  • Why customer service is important today
  • Putting customers first
  • Customer service as value
  • Customer service as experience
  • How people experience your business

Unit 2: Getting Started

  • Customer interactions as a chain
  • How your organisation presents itself to potential customers
  • Getting the environment right
  • Providing confidence in your product or service
  • Conclusions

Unit 3: Serving Customers

  • Easy access
  • Helping to solve a customer's problem/s
  • Providing expertise
  • Value for money
  • The ability to effect the purchase easily and quickly

Unit 4: Feedback and Putting Things Right

  • Getting feedback
  • How you respond when things go wrong
  • Treating customers with respect

Unit 5: Creating a Customer Service Culture: Business

  • Customer service is not an add-on
  • Seven aspects of how an organisation works
  • Strategy
  • Structure
  • Systems

Unit 6: Creating a Customer Service Culture: People

  • Style
  • Staff
  • Skills
  • Shared values

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