Dealing difficult people courses

...Aimed at: Medical receptionists who have more than one year's experience, who may have attended a previous basic course, or who have extra responsibilities. Content. Assertiveness skills for dealing with difficult people. Handling complaints and dealing with difficult situations. The current...

...We all have to say things we don't feel comfortable about. In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult...

...The course includes: Understanding communication. Responding to visitors. Responding to telephone calls. Listening skills. Body language. Meeting and greeting;* Taking and relaying messages;* Gathering, forwarding and processing information. Dealing with difficult/awkward People. Building...

... obstacles for individual and team success. Personality and learning styles to understand your team. Understanding what motivates you and your colleagues. Dealing with difficult people, steer difficult conversations and reduce potential conflict. Suitable for anyone interested...

.... Suitable for: Supervisors and managers who face conflict within teams and departments. Also suitable for customer service staff dealing with difficult clients...

... in the first place, but will also be able to respond quickly and effectively when they do. Suitable for: This course is aimed at front-line managers, particularly those who have had little experience of dealing with difficult HR challenges and who may be facing such issues in the future...

...The subjects covered by this course include: Communication Skills;* Assertiveness Skills. Leadership Skills. Time Management. Dealing with Disciplinary Matters. Coping with Difficult People (And the Not so Difficult!). Coping with Stress...

... obstacles for individual and team success. Personality and learning styles to understand your team. Understanding what motivates you and your colleagues. Dealing with difficult people, steer difficult conversations and reduce potential conflict. Suitable for anyone interested...

...To add value to the organisation's image. Answer the telephone effectively. Draw out caller requirements. Take accurate messages. Use tact, discretion and initiative when dealing with telephone calls and visitors. Organise and complete reception registers. Suitable for: Those people who present...

... sickness levels and who have lodged grievances against people or processes. Suitable for: The course is suitable for anyone involved in managing HR process and policies i.e. HR Managers, HR Advisors and Leaders and Managers who are looking for an introduction to dealing with disciplinary and grievance...

...The subjects covered by this course include: Communication Skills;* Assertiveness Skills. Leadership Skills. Time Management. Dealing with Disciplinary Matters. Coping with Difficult People (And the Not so Difficult!). Coping with Stress...

... style of behaviour to handling difficult people. Suitable for: Open to All and relevant to team dynamics and management...

...Recognising the impact of voice and tone. Using listening skills and questioning techniques. Effectively handling difficult callers. Increasing confidence to deal with calls competently. Delivering messages promptly and accurately. Suitable for: First impressions count. This course is designed...

...®Identify why conflict arises and techniques to prevent it. ®Understand the different types of conflict that can arise in a work situation. ®Understand the different strategies for dealing with conflict. ®Demonstrate the key skills needed to manage conflict in the workplace. Suitable for: Managers...

... ways of expressing feelings, handling criticism and dealing with confrontations; Describe when and where to be assertive; Audit own behaviour in awkward or difficult circumstances; Practice the skills of assertive behaviour. Suitable for: This training programme is particularly appropriate for managers...

... style of behaviour to handling difficult people. Suitable for: Open to All and relevant to team dynamics and management...

... Dealing with difficult people or situations...

... 90 minute bite-sized training sessions, this fast-moving Positive Relationships 1-day course will cover the areas of: Dealing With 'Difficult' People...

... Some tips on dealing with difficult people Skills practice...