Dealing difficult people courses

... of people and understand their underlying thoughts through their gestures and body language. Use effective body language to increase the efficiency of your public speaking and show confidence. Suitable for: Anyone...

... Dealing with difficult people or situations...

... bite-sized training sessions, this fast-moving Positive Relationships 1-day course will cover the areas of: Dealing With 'Difficult' People...Learn...

... more confident in a variety of work situations, be it dealing with a challenging colleague, providing feedback to someone, calling a difficult client, presenting...

...Many business difficulties begin with ineffective communication however, address this and you can achieve much better results. Have you ever felt your message has not been understood? That you feel tense when communicating with some individuals but don't know why? That people appear to...

...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to...

... effectively and confidently with difficult situations and people and fulfil your role effectively. You will receive a book to take away with you, packed with tips for future success.Target AudienceSuitable for PAs, senior PAs, executive secretaries and EAs who rely on others to achieve their objectives... Learn about: Team Training...

... • Creating a Short List • Choosing a Solution • Using the Multi-Option Technique 8 Dealing with Difficult People • Addressing Disruptions • Common Types... Learn about: Facilitation Skills, Intervention Techniques, Facilitation Process...

... with difficult people Managing people Handling conflict and getting a positive result Listening Managing workload and time management Persuading people Breaking...

.... Handle difficult situations & people. Suitable for: Junior & Middle Grade Doctors...

...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills...

... rapport; Asking for the money; Closing the Call; Follow up Controlling the call Dealing with Difficult Debts and Excuses Bureaucracy Invoice queries...

...This course will give participants: An understanding of the legal requirements relating to sensitive issues at work. Clear, practical advice and guidance on managing sensitive issues. Strategies for handling difficult situations whilst protecting the dignity of those involved. Suitable...

... Leaders need to have excellent people skills and learn how to balance the demands of their own teams with their operational workload...

...Gain extensive personal benefit from making - and receiving - calls but in a safe and supportive environment. At the end of the workshop attendees should be in possession of vastly superior techniques and skills aimed at improving levels of competence and confidence when dealing with customers...

... communication Conduct powerful team briefings – inspire your team, develop strategies and tactics for dealing with difficult people or delivering news...

...This course will give participants: An understanding of the legal requirements relating to sensitive issues at work. Clear, practical advice and guidance on managing sensitive issues. Strategies for handling difficult situations whilst protecting the dignity of those involved. Suitable...

...Enhance self-awareness and personal commitment to create positive changes personally and across the team. Reduce stress, anxiety and upset when dealing with challenging people and situations. Improve ability to demonstrate empathy while remaining focused on achieving key objectives. More trusting...

... your initiative Organising and co-ordinating your manager’s time Acting as an effective gate keeper Handling Difficult Situations Dealing with conflict...

... communications skills and focus on customer needs. Suitable for: The course is suitable for anyone who comes into contact with customers - either on the telephone or in person. It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills...