Dealing difficult people courses

... range of difficult situations. The interactive CDROM, ideal for self-study, includes aspects of Samaritans unique 'active listening skills...

.... This course will give participants the practical skills not only to improve confidence and self esteem, but the ability to motivate even the most difficult person...

... and your colleagues? Getting the most out of work on a personal basis • Job satisfaction and recognition • Dealing with conflict and difficult situations...

...) - â€OEBuddying â€� and mentoring - Coaching and counselling - Assertion, persuasion and influencing skills - Dealing with difficult people remotely...

... in competition Internal and external customers Exercise, Discussion Question Skills The role of questioning skills in handling difficult people...

.... This course will give participants the practical skills not only to improve confidence and self esteem, but the ability to motivate even the most difficult person...

...Making the move into a supervisory, team leading or management role can be demanding. It needs new skills, so that you can get results through other people - particularly important if the new 'reports' were previously team colleagues until a recent point in time. These essential skills...

... their ability to discuss difficult issues more confidently. Suitable for: This programme is ideal for line managers who have had little or no formal training on the appraisal process, although it has also benefited many managers who were in need of a 'refresher' on the subject...

...This course is specifically designed for people who deal with the general workforce either in an IT environment, call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel they could benefit from assertiveness...

.... This course will give participants the practical skills not only to improve confidence and self esteem, but the ability to motivate even the most difficult person...

... the approach with difficult customers. Review and Close Review the day's learning and start the action planning process Completion of Knowledge/Skill Checklist... Learn about: Customer Service, Customer Care, Client satisfaction evaluation...

... their ability to discuss difficult issues more confidently. Suitable for: This programme is ideal for line managers who have had little or no formal training on the appraisal process, although it has also benefited many managers who were in need of a 'refresher' on the subject...

...This course is specifically designed for people who deal with the general workforce either in an IT environment, call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel they could benefit from assertiveness...

... management ® Looking ahead to potential new opportunities ® Handling other people’s difficult or challenging behaviour ® Providing support to others ® Becoming...

.... Her innovative and practical approach has not only enabled a diverse community of people from the Principal to the Porters to handle difficult changes...

... that will increase their ability to develop rapport quickly with people and improve their self confidence and personal awareness. The course will also increase their awareness of the importance of projecting their organisation in a professional, caring and customer focused light... Learn about: Managing Conflict, Thinking techniques, Communication Skills...

... and meeting targets Giving feedback (positive and negative) Dealing with difficult and under-performing members of your team appropriately... Learn about: Team Bonding, Team Training, Team Leader...

... with interruptions Dealing with Difficult People Why are some people difficult to work with? What can be done to facilitate their acceptance by other team members... Learn about: Team Leader, Team Training, Team Leadership...

...Telephone Techniques Course Objectives. Be clear and concise in getting a message across. Develop confidence in dealing with telephone calls. Recognize why it's important to own the call. Deal with difficult calls. Use the telephone to project a positive company image. Understand how to use voice... Learn about: Telephone Skills, Assertive Behaviour, Confidence Training...

... is also a drain on precious time, taking up 20% of leadership time and resulting in 370 million lost days. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing... Learn about: Discipline and Grievance, Managing Conflict, Behavioural intervention techniques...