Dealing difficult people courses

... – Reaching a Decision Point Module Eight – Dealing with Difficult People Module Nine – Addressing Group Dysfunction Module Ten – About Intervention Module... Learn about: Intervention Techniques, Building Consensus, Reaching a Decision Point...

...This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise the key skills... Learn about: Telephone techniques, Skills and Training, Types of customers...

... customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertive Behaviour, Assertiveness Training, Telephone Skills...

... to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth... Learn about: Negotiation Skills, Conflict Management, Problem Solving...

...An understanding of the necessities of good managerial communication techniques- A greater awareness of your own preferred style of communication- A range of responses to communicate successfully with difficult people and in times of conflict - Enhanced personal and team productivity through better...

... constructive criticism Setting individual targets and delegation Conflict - how to deal with difficult people Finally Going 'live' - the challenge of putting... Learn about: Personal Effectiveness, Decision Making, Team Training...

...Managing your team is built on trust, praise, motivation, continuous development of skills and knowledge, enhancing performance, empowerment, dealing with conflict and managing underperformance. Giving feedback is also key to achieving outstanding performance and results... Learn about: Team Training, Team cohesion, Training needs...

... and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions. Social interactions are a two way street, know... Learn about: Skills and Training, IT Management, Anger Management...

...As market conditions change and employees expectations increase, managers and team leaders are now asked to become more skilled to achieve higher organisational performance. Balancing the needs of the people and organisation requires a mature outlook and comprehensive toolkit. In this stimulating... Learn about: Verbal Communication, Organizational Skills, Team Performance...

... from any type of organisation whose role involves the management of people... Learn about: Problem Solving, Resolution of conflicts, Managing Conflict...

... with the difficult situations that arise from differences of opinion with and between various stakeholders. It is therefore no surprise that key models of strategic... Learn about: IT Law, Negotiation Skills, Skills and Training...

... more, without having the time or inclination to becoming fully qualified in psychometrics.The course refers briefly to ability and aptitude testing, but focuses on measures of personality. It is designed to enable people to make informed decisions as to whether they wish to qualify e.g. for the British... Learn about: IT Development...

...How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators. This course has been created to make core facilitation skills better understood... Learn about: Facilitators Work, Facilitation Skills, Team Bonding...

... to Achieve Results Your personal network- actions for extending your sphere of influence Communication in cross cultural, remote and difficult situations... Learn about: Influencing Skills, Skills and Training, Confidence Training...

... relationships 11:30 - Interactive exercise: how to handle difficult and challenging interactions confidently and professionally 12:30 - Lunch 13:30 - Selecting...

... as a Caller and Receiver Managing Difficult Calls What will you learn? To use the phone as an effective communication tool How to maintain a professional image... Learn about: Telephone Skills, Communication Training, Listening Skills...

...This course will help attendees: Become more confident in the face of angry or demanding behaviour. Deal with manipulation and put-downs. Get better results from uncooperative team members. Identify their own 'difficult' behaviour. Improve their relationship skills. Persuade or influence rather...

..., objectives, targets etc ■ Delivering difficult messages – Identifying situations which are sensitive and difficult to handle with hints and tips for easing...

...The aim of this course is to enable delegates to use a more confident approach when developing productive working relationships. This Assertiveness at Work training programme defines assertive behaviour, and shows how it can assist in dealing with others and different situations. It encourages... Learn about: Dealing with People, Assertive Behaviour, Being Persuasive...