Dealing difficult people courses

...This course explores the keys to developing effective communication and positive relationships with the people you work with. It introduces the keys to influencing and dealing with difficult situations and behaviour. Objectives This course will enable you to work more effectively with your...

...Session Shakers is packed with 50 innovative energisers and icebreakers to help your people learn. Short bursts of fun get learning messages across in a memorable and stimulating way. And participants return to the main training session revitalised and ready to learn more. Add variety to syndicate...

... effective and flexible communicators. Suitable for: Sales and marketing professionals, anyone who works with people, to improve interdepartmental communication, customer service and relationship management professionals, managers, HR professionals, for team building...

...Tackle difficult situations before they escalate! Managers and team leaders are responsible for the performance and behaviour of themselves and their teams. Sometimes this can be less than ideal - it could be due to other work factors, it could be due to lack of skills or knowledge, it could be...

...You will learn how influential the voice can be, and how to use it. You will also learn about some of the latest communication theory, and how to apply it to real life situations. Suitable for: People who man telephone help desks, or spend a lot of time on the telephone. It will also be useful...

... / failure or setbacks Review and follow-up process Dealing with difficult situations...

...How confident are you on the subject of emotional intelligence? Are you already committed to the concept but need help in putting it across in your organisation? Or perhaps you don't feel that you know enough to be competent to train people in it. Whatever your knowledge of Emotional Intelligence...

...Help your people learn more effectively through play - and enjoy themselves at the same time! - using the 135 games in. Here are pages and pages of confidence-boosting and enjoyable games which will energise, stimulate and enliven any training session. You'll engage your participants' whole brains...

...Help your people learn more effectively through play - and enjoy themselves at the same time! - using the 135 games in Training Games for Trainers. Here are pages and pages of confidence-boosting and enjoyable games which will energise, stimulate and enliven any training session. You'll engage...

... have to respect their choice. 22. Dealing with difficult situations This session provides you with guidance on how to deal with a variety of difficult situations...

... most common difficult behaviours you''''ll come across in a group and shows you ways of dealing positively and successfully with them. 12. Session Warmers...

... understanding how you and others filter the world and how to respond to it. This includes the conscious use of language, rapport, observing other people...

... of identification) people in their team whom they find difficult to motivate. The group offers support and discusses a strategy for the future. Motivating your...

... react in a difficult way. Then use this unit to plan the discussion, using the WASP model. SECTION TWO: PLANNING TRAINING SESSIONS OR EVENTS 7. Planning...

... basic behavioral styles and how to adapt to each. Capitalize on personal style for more effective communication. List tactics for dealing with difficult behaviors. Develop an action plan to improve supervision skills... Learn about: Communication Training...

... basic behavioral styles and how to adapt to each. Capitalize on personal style for more effective communication. List tactics for dealing with difficult behaviors. Develop an action plan to improve supervision skills... Learn about: Effective Communication, Body Language, Communication Training...

...This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results... Learn about: Communication Skills, Persuasion Skills, Negotiation Skills...