Dealing with Conflict

Course Content

• Developing and maintaining group cohesion
• The managers responsibility in minimising and resolving conflict
• Group identity and culture, value systems and individual personalities
• Potential causes of conflict
• Ways to prevent conflict and handling conflict if it occurs

Learning Objectives

• Recognise the value of group cohesion
• Appreciate the need to minimise conflict
• Recognise working relationships within the team
• Understand causes of conflict within the team
• Identify appropriate techniques for dealing with conflict
• Work towards creating a positive and harmonious work environment

Further Development
ILM Team Leader courses; Planning and promoting change; Managing
projects; Developing people.