EMAGISTER CUM LAUDE
Falconbury Ltd

Dealing With Difficult People

4.6 excellent 25 opinions
Falconbury Ltd
In London

£599
+ VAT
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Important information

Typology Course
Location London
Duration 8 Days
Start September
  • Course
  • London
  • Duration:
    8 Days
  • Start:
    September
Description

Dealing with difficult people. This meeting will cover discovering why people are difficult, recognising classic profiles of difficult people, pre-empting challenging situations and avoid escalation, enhancing your own attributes, developing your copying strategies.

We all encounter difficult people in our working life. This one day course is designed to help you deal with those that can, at best, be a minor irritant or in some cases make your working day a misery.

Important information Facilities (1)
Where and when
Starts Location
September
London
11 Thurloe Place , SW7 2RS, London, England
See map
Starts September
Location
London
11 Thurloe Place , SW7 2RS, London, England
See map

To take into account

· What are the objectives of this course?

By the end of the course you will have: Considered why people are difficult Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies Practised good questioning and listening techniques Developed a plan to cope with your own difficult people

· Who is it intended for?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those, at any level, who are experiencing problems in the workplace coping with difficult people. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

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Opinions

4.6
excellent
Course rating
100%
Recommended
4.6
excellent
Centre rating

Reviews on this course

C
Charlotte Eastwood
4.5 23/05/2019
About the course: The presentation was so good and the speaker was excellent and so engaging
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
A
Adebayo Azeez
4.5 22/05/2019
About the course: Course was nicely arranged and presented.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Z
Zainab Latif
4.5 22/05/2019
About the course: Engaging course and Arun is the best man with a pool of knowledge.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
K
Kath Stansfeld
5.0 21/05/2019
About the course: The course was amazing
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
S
Sofia Zaki,
4.5 21/05/2019
About the course: Interesting training course and all was good.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
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Reviews gathered by Emagister & iAgora

Achievements for this centre

2019

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 10 years

What you'll learn on the course

Conflict Management
Conflict Resolution
Difficult People
Behavioural Safety
Behavioural Therapy
Personal Effectiveness
HR Management
HR Practices
HR issues
Teamwork
Team Leadership
Team Bonding
Team management
Team Training
Risk Assessment
Risk Analysis
Risk Management
Employee Management
Recruitment
Difficult situations

Course programme

Why are People Difficult?

Developing your Personal Coping Plan

The Domineering Group

That Difficult Meeting with the Difficult Colleague

Your Own Attributes – Do you have the Right Approach?

The Manipulators

Questioning Techniques

The Negatives

The Obstacles

Guided Role-Play – Explore some Difficult Situations Identified by Course Members

Damage Limitation – Some Strategies for Lessening your Own Stress

Focus on the Problem – What are you going to do about it?