Deploying Cisco Unified Contact Centre Express (UCCXD)

Engage ESM Training

Course

In London

£ 1,995 VAT inc.

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Description

  • Type

    Course

  • Location

    London

  • Duration

    5 Days

Design and plan a Unified Contact Centre Express and a Unified IP IVR implementation Install or discuss all CRS components, servers and clients Configure all CRS components Build workflow applications to exploit Unified IP IVR features and capabilities Build contact centre workflows to exploit Unified Contact Center Express features and capabilities Deploy and use Agent and. Suitable for: Channel Partner Reseller Customer Employee.

Facilities

Location

Start date

London
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Start date

On request

About this course

Learner Skills and Knowledge Required: Internetworking fundamentals Basic IP telephony fundamentals Cisco Unified Communications Manager deployments Cisco IP Phones and Cisco IP Communicator Contact Centre Operations Microsoft Windows Server 2000, 2003, XP MS SQL 2000, MSDE databases.

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Course programme

This course provides knowledge and hands-on deployment experience for Unified Contact Centre Express and Unified IP IVP. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments and troubleshooting.

Course Objectives
  • Design and plan a Unified Contact Centre Express and a Unified IP IVR implementation
  • Install or discuss all CRS components, servers and clients
  • Configure all CRS components
  • Build workflow applications to exploit Unified IP IVR features and capabilities
  • Build contact centre workflows to exploit Unified Contact Center Express features and capabilities
  • Deploy and use Agent and Supervisor Desktop software
  • Deploy Outbound Preview Dialer for Unified CCX
  • Troubleshoot installations and workflows


Prerequisites
  • Learner Skills and Knowledge Required:
  • Internetworking fundamentals
  • Basic IP telephony fundamentals
  • Cisco Unified Communications Manager deployments
  • Cisco IP Phones and Cisco IP Communicator
  • Contact Centre Operations
  • Microsoft Windows Server 2000, 2003, XP
  • MS SQL 2000, MSDE databases


Who should attend
  • Channel Partner
  • Reseller
  • Customer
  • Employee
Course outline
  • Designing and Ordering I
  • Installation and Configuration
  • CCX Script Editor
  • Basic Script Editor Steps
  • Caller and System Inputs
  • Database Access
  • Logical Operations
  • Call Transfers
  • Configuring Unified Contact Center Express
  • Desktop Product Suite
  • CCX Script Techniques
  • Cisco Desktop Administration
  • Remote Monitoring
  • Outbound Preview Dialer
  • Session Management
  • Reports
  • Servicing and Troubleshooting
.

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Deploying Cisco Unified Contact Centre Express (UCCXD)

£ 1,995 VAT inc.

The best Cisco courses

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See all