Developing Assertiveness Skills in the Public Sector

In Haverfordwest

Price on request


  • Typology


  • Location

    Haverfordwest (Wales)

  • Start

    Different dates available


Developing Assertiveness Skills in the Public Sector - 1-day course with PTP Training & Marketing Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.   This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence. CPD Value 5.5 Hours




Haverfordwest (Pembrokeshire/Sir Benfro)
Old Hakin Road, SA61 1XE


Different dates availableNow taking bookings

Questions & Answers

Ask a question and other users will answer you

Who do you want to respond to your question/enquiry?

We will only publish your name and question


  • Public
  • Public Sector
  • Skills and Training
  • Assertiveness Training
  • Confidence Training
  • Communication Training

Course programme

Training Course Content

9.30  - 9.45     Coffee and course objectives
9.45 - 10.30    Benefits of assertiveness; assertive rights and responsibilities
10.30 - 11.15   Your inner dialogue - what messages do you send yourself?;
What are your blockages to being assertive and why?
11.15 - 11.30    Coffee
11.30 - 12.45    The communication mix; Recognizing the three main types of behaviour
Passive, Aggressive, Assertive
Getting your point across correctly and appropriately using assertive techniques including
Basic, Broken Record, Negotiation, Negative feelings
Handling aggression and passivity in others
12.45 - 13.45    Lunch
13.45 - 15.15    Confidence building strategies - Confident attitude, language, posture and gestures
Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
15.15 - 15.30    Break
15.30 - 16.30    How to say "no"; practising new ways of handling situations for a more positive outcome
16.30                  Summary and Action Plan

Additional information


The cost of this training course is £450 + VAT per participant.

The fee covers delegates' training notes, framed certificate of attendance, lunch and refreshments throughout the day. All groups are limited to a maximum of 10 delegates to allow for individual needs to be met.

In house training

PTP Training & Marketing can also deliver this course as in house training, to meet the specific training requirements of your team, offering you a cost effective solution for your staff training.

One-to-one Coaching

A 1-to-1 training session costs £600 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

Developing Assertiveness Skills in the Public Sector

Price on request