Discovering the H Factor

Dental Protection

Course

In Belfast and Derry

Price on request

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Description

  • Class hours

    2h

1. To raise awareness throughout the dental team of the importance of everyone in the practice being involved in patient management, as well as the need to adopt a holistic approach towards our patients. 2. To explore ways of predicting, treating and managing the challenging patient. 3. To reflect on our ethical responsibilites as members of the dental profession and how they should translate into the way we practise. 4. To understand how the GDC and lawyers react and act when contacted by an. unhappy patient. Suitable for: All members of the dental team, GDC registered and non registered.

Important information

Documents

  • Programme

Facilities

Location

Start date

Belfast (County Down)
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2 Lanyon Place, BT1 3WH

Start date

On request
Derry (County Down)
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Queens Quay, BT48 7AS

Start date

On request

About this course

No pre requisites

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Teachers and trainers (2)

Dr Brian Edlin

Dr Brian Edlin

Head of Dental Services, Leeds

Dr Hugh Harvie

Dr Hugh Harvie

Head of Dental Services, Scotland

Course programme

Dental Protection are pleased to announce the extention of its educational events, with two new events to take place in Northern Ireland.

Featuring speakers Brian Edlin and Hugh Harvie, the two evening sessions will visit two venues in Northern Ireland.

The team-focused lectures will the H Factor - human nature - and will explore why it may not be possible to keep all of our patients happy all of the time. These presentations are designed to help all members of the team identify difficult patients in advance, in order to adopt techniques and practices to assist them in proactive, as well as reactive, management. The session will also explore the ethical standards expected by the GDC, and provide examples of situations where litigation could have been avoided.

Additional information

Payment options: £60 for members of DPL (dentists and hygienists/ therapists) £75 for non members (dentists and hygienists/ therapists) Free for team members accompanying a paying dentist (receptionists, practice managers, technicians, dental nurses)

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Discovering the H Factor

Price on request

The best Dentistry courses

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