Effective Communication

In addition to your class tuition and study materials, you will receive the following:


Exercises

• Course exercise

Other Extras

• Pre-course exercise
  
• Post-course support
  
• Certificate of attendance

Level: Intermediate


Synopsis:
Working in the financial markets can mean dealing with stressed clients, coping with volatile workflows and juggling multiple priorities. Unfortunately, just becoming an expert in your field is no longer enough. To flourish you now need to be able to make an impact, ask the right questions, build rapport and be remembered. These are the skills that can enable you to win over business stakeholders, retain existing clients and make positive impressions with your colleagues. By building an awareness of your brand, an understanding of others, applying the right level of assertiveness and learning some key tools and techniques, this course will enable you to increase your presence and rapport with those around you, and allow you to develop your career successfully.


At the end of the course participants will be able to: Connect with all people swiftly and effectively . Deliver messages with clarity and impact . Question, listen and summarise effectively . Build rapport using unconscious communication tools . Adjust communication style to suit unique situations .


Prerequisites:
None


Suitable For:
Anyone


Communication fundamentals

• Identify the basic rules of human relationships to help us build trust and rapport
• Acknowledge the power of non-verbal that we may be unintentionally communicating to our clients and colleagues
• Discover how to use imagery to cut through complex financial jargon, minimising time spent explaining quantitative models or process flows

Question, listen and summarise

• Identify a range of questioning styles to be applied to different situations, understand the needs of your clients
• Appreciate the value of empathic listening to gain full understanding and build rapport
• Explore questioning models to quickly clarify understanding

Assertive vs compliant

• Define assertive behaviour
• Recognise how to actively demonstrate assertiveness when dealing with different personality types
• Understand your assertive rights - what is expected of you when you communicate with an administrative assistant or senior fund manager?
• Realise ways to manage cultural barriers, influencing techniques that work across all continents

Influencing skills

• Realise the difference between influence and coercion
• Explore a variety of influencing techniques. Which is appropriate for the peers in your team versus your most important client?
• Realise ways to manage cultural barriers, influencing techniques that work across all continents