Effective Communications

Course Overview

Effective communication is essential for business success. Whether building rapport with potential clients, dealing with customers, or meeting with colleagues in the workplace, the ability to communicate with maximum impact is a skill that all business people need, yet many find difficult to master.
Prerequisites

• No previous knowledge is required.

Objectives

Delegates will be able to :

• Upon completion of the course delegates will have a sound understanding of the various methods of communication and will be able to demonstrate good communication skills.
• Lesson objectives help students become more comfortable with the course, and also provide a means to evaluate learning.

Training Options

• Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
• Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you

Whats Included

• Comprehensive colour course manual and exercises
• Lunch (When at our training venue)
• Refreshments (When at our training venue)
• Relaxed refreshment area at our training room

Course Content
Introduction

• What is communication?
• Why is effective communication so important?

Communication Styles

• Understanding communication styles
• Personal communication style

Verbal Communications

• What is verbal communication?
• The four aspects of delivery
• Speaking in the positive
• Speaking assertively

Non-verbal Communications

• What is non-verbal communication?
• Understanding body language

Active Listening

• Two ears, one mouth...
• Improving your listening skills

Dealing with Conflict

• Approaching conflicts constructively
• Keeping conflicts cool
• Win-win resolution

Communicating by Phone & Email

• (available on the 2 day course