Effective Listening / Understanding skills Before Being Understood
Training
Online
*Indicative price
Original amount in USD:
$ 145
Description
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Type
Training
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Level
Intermediate
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Methodology
Online
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Class hours
1h
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Duration
1 Day
Overview: In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
Why should you Attend: By attending, you will understand how to even more effectively
Listen actively
Receive and provide constructive feedback
Resolve conflicts
Coach and mentor
Are you concerned about how others are receiving you as a manager?
Could you use a communication skills refresher,to perhaps help you take a new approach to your direct reports you find especially challenging?
Would you like to leverage your value to your manager and to your organization?
If you answered yes to any of these questions,then come laugh,listen and learn as Chris DeVany leads us all through those important topics,key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members and team's performance, adding to the bottom line
About this course
Effective Listening / Understanding Before Being Understood
What is the Value of Listening?
Why People Don't Listen and the Consequences
How to Listen Effectively and Actively
Practice Listening Exercise
Responsibility of the Communicator in Being Heard
Constructive Feedback / Gaining Advice While Avoiding Conflict
The Value of Constructive Feedback
Why People Don't Give Feedback and the Consequences
How to Give Constructive Feedback
Practice Feedback Exercise
Guidelines for the Feedback Receiver
Resolving Conflicts / Dealing with Others Resistance
The Nature of Resistance
Types of Resistance
Typical Responses to Resistance
Approaching Resistance and How to Deal with It
The Keys to Effectively Resolving Conflicts
Making Coaching Work / Providing Guidance for Improving Performance
Characteristics of Effective Coaches
How to Coach Effectively
The Value of Careful Listening in Coaching
Being an Effective Role Model
Using Coaching to Improve Performance
CEO
Senior Vice President
Vice President
Executive Director
Managing Director
Regional Vice President
Area Supervisor
Manager
Reviews
Subjects
- Coaching
- Communication Skills
- Team Performance
- Communication Training
- Team Training
- Communications Planning
- Communication design
- Listening Skills
- Workplace communication
- Conflict Resolution
Teachers and trainers (1)
Chris DeVany
founder and president of Pinnacle Performance Improvement Worldwide
Course programme
Why should you Attend: By attending, you will understand how to even more effectively
- Listen actively
- Receive and provide constructive feedback
- Resolve conflicts
- Coach and mentor
Could you use a communication skills refresher,to perhaps help you take a new approach to your direct reports you find especially challenging?
Would you like to leverage your value to your manager and to your organization?
If you answered yes to any of these questions,then come laugh,listen and learn as Chris DeVany leads us all through those important topics,key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members and team's performance, adding to the bottom line
Areas Covered in the Session:
- Effective Listening / Understanding Before Being Understood
- What is the Value of Listening?
- Why People Don't Listen and the Consequences
- How to Listen Effectively and Actively
- Practice Listening Exercise
- Responsibility of the Communicator in Being Heard
- Constructive Feedback / Gaining Advice While Avoiding Conflict
- The Value of Constructive Feedback
- Why People Don't Give Feedback and the Consequences
- How to Give Constructive Feedback
- Practice Feedback Exercise
- Guidelines for the Feedback Receiver
- Resolving Conflicts / Dealing with Others Resistance
- The Nature of Resistance
- Types of Resistance
- Typical Responses to Resistance
- Approaching Resistance and How to Deal with It
- The Keys to Effectively Resolving Conflicts
- Making Coaching Work / Providing Guidance for Improving Performance
- Characteristics of Effective Coaches
- How to Coach Effectively
- The Value of Careful Listening in Coaching
- Being an Effective Role Model
- Using Coaching to Improve Performance
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Effective Listening / Understanding skills Before Being Understood
*Indicative price
Original amount in USD:
$ 145