Email Etiquette
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Strong email communication is essential in every modern workplace, and this Email Etiquette course is designed to help learners write clearly, professionally, and with confidence. The programme covers the core principles of professional email writing, including tone, structure, clarity, formatting, subject lines, greetings, sign-offs, and effective communication with colleagues, clients, and stakeholders. Learners also explore common mistakes, digital professionalism, workplace expectations, and practical strategies for improving clarity and reducing misunderstandings.
This Email Etiquette course is ideal for anyone who communicates regularly through email and wants to improve their professional image. Whether you are working in administration, customer service, management, HR, sales, or simply want to strengthen your communication skills, the course offers clear guidance that can be applied immediately. With a focus on accuracy, efficiency, and polite communication, it helps learners become more confident in creating messages that get noticed and understood.
By studying Email Etiquette online, learners gain the flexibility to learn at their own pace while developing practical skills that support better workplace relationships. The course is CPD-accredited, fully online, and suitable for all experience levels. It provides valuable, job-ready knowledge that enhances workplace professionalism and boosts communication standards across various roles.
Important information
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Facilities
Location
Start date
Start date
About this course
Write clear and professional emails
Improve tone, accuracy, and structure
Use appropriate greetings and sign-offs
Avoid common email errors
Communicate confidently with colleagues and clients
Apply workplace communication standards
This Email Etiquette course is ideal for anyone who relies on email as part of their daily communication. It is suitable for office staff, administrators, customer service teams, managers, HR professionals, remote workers, and individuals preparing for new job opportunities. The course also suits students, jobseekers, business owners, and professionals who want to strengthen their communication style and present themselves confidently in written correspondence.
Whether you are entering the workforce, preparing for a promotion, or aiming to represent your organisation more effectively, this course provides clear and practical guidance. It is accessible to all skill levels and is particularly beneficial for those who want to improve clarity, reduce miscommunication, and enhance their professional image. The skills gained can support career progression across a wide range of industries.
There are no formal entry requirements for this Email Etiquette course, making it accessible to learners from a variety of backgrounds. It is suitable for individuals aged 16 and above who wish to build or strengthen their communication skills. A good standard of English, basic numeracy, and general IT skills are recommended to ensure smooth progress through the online modules. Learners should be comfortable using a computer or mobile device and have access to a stable internet connection. The course is designed to be straightforward, supportive, and suitable for complete beginners as well as those updating existing skills.
Upon successful completion of the Email Etiquette, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.
This Email Etiquette course offers a flexible and fully self-paced learning experience, making it ideal for busy professionals. The content is designed by experts to ensure that learners gain clear, practical insights that can be applied immediately in any workplace. Each module focuses on essential communication skills that support professional growth and help improve everyday interactions. Whether you want to strengthen your writing style, improve accuracy, or build confidence in digital communication, the course provides structured guidance that enhances your CV. Its accessible format and career-focused outcomes make it a valuable addition for anyone aiming to improve their workplace professionalism.
Yes, the Email Etiquette course is designed to be accessible for all learners, including complete beginners. The content is easy to follow, with step-by-step guidance on writing professional emails, using the right tone, and understanding workplace expectations. Whether you already have some experience or are starting from scratch, the course helps you build confidence and improve your communication skills without requiring any previous training.
Strong email communication is a valuable skill in almost every role. This course helps you write clearly, avoid mistakes, and communicate professionally with colleagues and clients. These skills can improve workplace relationships, strengthen your professional image, and support progression in roles such as administration, customer service, HR, management, and business support. Enhanced communication is often a key factor in gaining trust and advancing within an organisation.
The course is delivered entirely online, allowing you to learn at your own pace using any device. You can study whenever it suits you, revisit lessons as needed, and progress through the modules in a flexible manner. There are no time limits, deadlines, or scheduled sessions. This self-paced approach ensures a smooth learning experience that fits around work, study, or personal commitments.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Staff
- Etiquette
- Writing
- Scoring
- Professional
- Spacing
- Importance
- Transfer
- Formalities
- BCC
Teachers and trainers (1)
One Education
Course Provider
Course programme
This course introduces learners to the essentials of professional email etiquette, beginning with the importance of maintaining a formal, respectful tone and understanding when email is the appropriate communication method. It explains the role of clear subject lines, levels of formality, and how to use CC and BCC correctly. Learners also explore spacing conventions, Flesch scoring for readability, and practical tips for writing effective emails. The course further supports managers with guidance on training staff in proper email behaviour and understanding when messages should or should not be transferred. Together, these sections help learners communicate clearly, professionally, and confidently.
COURSE CURRICULUM
Email Etiquette
- Introduction
- Be Professional
- When to Email
- Importance of a Subject Line
- The Types of Formalities
- To CC, BCC or Not to CC
- Email Spacing and Flesche Scoring
- Email Etiquette Tips I
- Email Etiquette Tips II
- Train Your Staff
- When to and Not to Transfer
Email Etiquette
