Emotional Intelligence

Emotional Intelligence does not just mean that an individual should be pleasant to others at all times. There are times when it is important to sharply confront others with facts they may not want to hear, this is especially true in managerial roles. Emotional Intelligence is about managing your feelings to enable interpersonal relationships to work smoothly and succeed. IQ has traditionally been a yardstick by which intelligence has been measured, however in the workplace IQ has been shown to identify only one quarter in the difference between best and worst performances, and is not a factor in predicting success in individuals career paths. A scientific model of the emotional mind shows how emotions drive what we do and how we swing from reasonable to irrational logic.

Recognising and understanding Emotional Intelligence can play major factors in workplace and personal roles such as:

• Individual assessment and selection
• Appraisal interviews
• Mentoring and managing
• Coaching and training
• Social skills