Emotional Intelligence in the Workplace

"LEARNING OUTCOME Upon completion of this two-day workshop, participants will be able to: Understand what emotional intelligence means Recognize how our emotional health and physical health are related Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace Read vital cues of people’s emotions, so that they can deal more confidently with emotions in themselves and others Overcome personal beliefs that might be holding you back from becoming a more influential and engaging communicator Learn powerful techniques to master your emotions so that you can connect emotionally with your coworkers, customers and other stakeholders Create a personal vision statement Understand the difference between optimism and pessimism Validate emotions in others COURSE OUTLINE Emotional Intelligence Defined Enneagram and Communications EQ Blueprint Optimism Validating Emotions in Others Understanding Emotions Setting Your Personal Vision COURSE DURATION 2 days, 10am – 5pm / 12 hours"