English Course for International Business Communication (1 week)

COURSE CONTENT

Course participants can expect the following areas to be covered in the course:

• Presentation of one's own work, organisation and products/services
• Simulated negotiations and business meetings
• Aspects of a company's business – e.g. marketing, finance, production and distribution
• Handling personnel matters – e.g. industrial relations, communication at work
• Case studies and discussions
• Analysis of a company's strengths and weaknesses, general and financial
• Communication in an international context including intercultural understanding
• Presenting figures and graphs and describing economic and social trends
• Comparing company culture and national economies

We aim to give participants greater confidence in taking part in and chairing business meetings and negotiations. Therefore we cover appropriate communication strategies such as:

• agreeing and disagreeing
• interrupting
• clarifying and confirming
• asking for comments
• summarising
• asking appropriate questions
• challenging/defending an opinion
• persuading and compromising
• making proposals, offers, suggestions
• opening/closing meetings

Professional hospitality, entertaining visitors and handling social situations are important for many business people, as is confidence when using the telephone.

Areas covered would therefore include:

• meeting and greeting
• receiving visitors
• socialising
• using the telephone effectively
• practice in communicating more complex ideas and discussing problems