Enquiry Handling

In brief

Information professionals need to demonstrate special expertise when it comes to finding the information their enquirers need. This course concentrates on practicalities rather than sources and introduces participants to the full range of basic enquiry-answering techniques, showing how it is possible to tackle any subject, even when you do not know what information sources may be available to help.

Course highlights

• Comprehensive introduction to enquiry-answering techniques
• Understanding the question
• Choosing sources and efficient searching
• What to do if you cannot find the answer

On completing the course, you will be able to:

• Understand fully what the enquiry wants
• Select and reject possible reference sources with confidence
• Search indexes and databases efficiently
• Know what to do if you can't find the answer