Office skills for ESOL students (entry 3 - level 1)
Course
In London
Description
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Type
Course
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Location
London
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Start date
Different dates available
This course with prepare you for working in an office or as a receptionist, administrator, supervisor, or in customer care. You will learn how to answer and make calls, speak to customers and work colleagues, how to sound polite, how to understand common work conversations, how to ask questions in different tenses, how to write formal and informal emails and letters, how to spell common words at work, how to read quickly and understand common documents. You will be using a computer throughout the course to at the same time as improving your English you will practise your word processing, emailing and adding attachments and organising your files.
Facilities
Location
Start date
Start date
About this course
• use the main skills and language needed to work in an office or as a receptionist, administrator, supervisor, or in customer care
• answer and make phone calls so you understand the main parts of the conversation and use the right language
• speak to customers and work colleagues in a professional way
• understanding common face to face work conversations
• ask and answer questions in different tenses
• write formal and informal emails and letters with a good degree of grammatical accuracy
• spell common work words
• use full stops, commas, question marks, capital letters and paragraphing accurately
• read and understand common documents quickly
• carry out the main word processing skills, send emails and adding attachments, organise your files.
There are no additional costs but you should bring a pen, paper and folder to class.
This will be a practical and interactive course with lots of practice including role play. We will create office situations to help prepare you. You will use computers throughout the course. You will need to do some work outside the classroom to get the most from this course.
Reviews
Subjects
- Receptionist
- Word
- Customer Care
- Supervisor
- Word Processing
- Office IT
- ESOL
- Ms Office
- Ms Word
Course programme
• the main skills and language you need to work in an office or as a receptionist, administrator, supervisor, or in customer care
• how to answer and make calls,
• speaking to customers and work colleagues
• sounding polite
• understanding common work conversations
• asking questions in different tenses
• writing formal and informal emails and letters
• spelling common words at work
• punctuating accurately
• reading and understanding common documents quickly
• learning important word processing skills, emailing and adding attachments, organising your files.
Additional information
Office skills for ESOL students (entry 3 - level 1)