Essential Management Skills

By the end of the course you should be able to:

• State the key aspects of their role as a new manager, and demonstrate how to put these into practice
• Understand their own values and motivations in the workplace, gain insight into those of others, and explain how this can be used to get the best out of their team
• Get appropriate and realistic standards/objectives for their team and for individuals within it
• Describe a model of team leadership and how they can put this into practice in their workplace
• Describe a wide range of different ways in which they can support the development of their team members and help them learn
• Give people effective feedback to improve and correct performance
• Delegate activities to team members effectively
• Explain their role in implementing formal people management procedures, such as discipline and attendance
• Produce an action plan to help them transfer their learning into the workplace

• Introduction and Welcome
• Understanding the Role of the Manager
• Understanding Yourself and Others
• Getting the Best out of People
• The 5 Key Roles of the Manager – Lead, Communicate, Plan, Organise, Control Setting Standards and Objectives
• A Model of Management/Team Leadership
• Developing Your Team
• Effective Feedback
• Delegation People Management
• Policies and Procedures – The Role of the Manager
• Personal Action Planning
• Course Evaluation and Close