Everybody wins

The aim

To reduce conflict and create a more harmonious working environment.


About the programme
Deadlines, change, stress, miscommunication, confusion over responsibilities: there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict.

This insightful programme presents the causes of and reasons for workplace conflict, showcasing the three most common situations that lead to disagreement. It teaches employees to take the initiative in resolving problems with their colleagues and co-operating to find win/win solutions for most areas on conflict.


The key outcomes
-Makes individuals more aware of possible areas of conflict
-Shows practical ways to prevent and deal with disagreements
-Leads to improved communication and greater workplace efficiency


Programme includes:
-DVD (19 mins plus vignettes without narration, companion Smart-Start® Conflict: Resolving Conflict, interview with subject-matter expert, Stuart Levine, TrainerTALK with Sue Mueller and classroom slides)
-Facilitator's Guide (multiple agenda options)
-Reproducible Participant Materials
-Reproducible Self-Study Guide
-Trainer Pack