The Executive PA

Who is it for
An essential course for secretaries and PAs to directors and senior managers.


What is it about

• A full understanding of the Executive PAÂ's role in the management team
  
  
• Techniques to stay ahead in your field and manage your own development
  
  
• Management tools, which will enable you to be more productive
  
  
• Effective self-management and personal development skills
  
  
• Key objectives to increase your own and your managerÂ's productivity
  
  
• Assertive techniques to help manage your day
  
  
• A blended learning experience allowing you to to continue to develop your skills in the workplace
  

What will i get out of it
The Executive PA has a pivotal role in the management team. This course equips senior PAs with the skills to achieve organisational objectives through partnership with their manager, as well as time management and communication to really contribute to the management team.


Course overview
Stage 1 - The Course
The role of the Executive PA

• Purpose, definition and expectations of an executive PA
  
  
• Competencies for excellence: skills and attributes of a top-performing PA
  

Working with senior management

• Understanding business goals and improving information flow
  
  
• Models of management
  
  
• Relating your role to your manager's
  
  
• Understanding work styles

Communication skills

• A brief introduction to Neuro-Linguistic Programming
  
  
• Verbal and non-verbal communication
  
  
• Questioning techniques and negotiation skills

Project and time management

• Project management and juggling multiple tasks
  
  
• Personal organisation and prioritisation
  
  
• Models of time management - important vs urgent

Developing relationships across the organisation

• Creating understanding in the minds of others
  
  
• Passive vs. aggressive vs. assertive
  
  
• Body language of assertive behaviour
  
  
• Saying "no", win-win solutions and practical exercises

Moving Forward

• Getting the most from appraisals
  
  
• Career progression and networking skills

Stage 2 - MP3 Learning bites

1. Managing office politics
   
   
2. Effective prioritisation
   
   
3. Take control of your career
   

Stage 3 - e-learning
After the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow ups (completed at a time to suit you) will cement your learning from the course and help you put your new skills into practice.