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English courses / EUR

Call Centre & Customer Service training course

Regular Price: 225€

Special Price: 12€

  • 2 students have purchased
  • Express
Centre
John Academy
Town
London
Address
71-75 Shelton Street, Covent Garden, London WC2H 9JQ WC2H 9JQ See in Google maps
Contact
info@johnacademy.co.uk
https://www.johnacademy.co.uk/
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Description

Benefits

  • Affordable
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.

Course Curriculum

Call Centre & Customer Service Training Course

Module One – Getting Started

01:00:00

Module Two – The Basics (I)

02:00:00

Module Three – The Basics (II)

02:00:00

Module Four – Phone Etiquette

02:00:00

Module Five – Tools

02:00:00

Module Six – Speaking Like a Star

02:00:00

Module Seven – Types of Questions

02:00:00

Module Eight – Bench marking

02:00:00

Module Nine – Goal Setting

02:00:00

Module Ten – Key Steps

02:00:00

Module Eleven – Closing Out

02:00:00

Module Twelve – Wrapping Up

01:00:00

Activities

Call Centre & Customer Service Training Course- Activities

00:00:00

Mock Exam

Mock Exam- Call Centre & Customer Service Training Course

00:20:00

Final Exam

Final Exam- Call Centre & Customer Service Training Course

00:20:00

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Call Centre & Customer Service training course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@johnacademy.co.uk. The training provider will then give you access to the course.

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