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English courses / EUR

Call Centre Training Course

Regular Price: 445€

Special Price: 84€

  • 200h - Flexible
  • 2 students have purchased
  • Express
Centre
CPD Courses
Town
Leicester
Address
14 Colebrook Close LE5 5NQ See in Google maps
Contact
info@cpdcourses.com
http://www.cpdcourses.com/
Map
Description
Certifications for Professional Development (CPD) specialises in distance learning opportunities for ambitious professionals. Whether perusing promotion or considering a new career direction, we can help you reach your full potential. Our Aim Our primary goal is to make ongoing professional development affordable, accessible and enjoyable, by providing premium online study programs for the lowest possible prices. Dedication to professional development has become a key identifier in the eyes of decision-makers globally. At CPD, we provide professionals at all levels with the opportunity to grow, develop and illustrate their commitment to continuous improvement. Every course we offer provides you with the chance to earn a recognised qualification or certificate of completion. We also provide expert tutor support every step of the way, in order to maximise the value of our exclusive e-learning programs. Limitless training opportunities, limitless potential – take control of your future today with the help of CPD. When you study with CPD, there are no deadlines, no time restrictions and no classroom visits required. Study in your time and at your own pace, with full tutor support whenever you need it. What’s more, we offer a variety of flexible payment plans, making our affordable courses even more accessible. We take pride in offering the most engaging, enjoyable learning experience for every candidate. Our unrivalled experience in continuous professional development allows us to take customer care standards to a higher level. CPD understands the importance of choosing the right course to improve your career prospects. Get in touch with our career and course advisors today for more information on our exclusive online study programs.

Benefits

  • Advanced online learning platform
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Course Syllabus

This course consists of the following units:

Unit 1 – Verbal Communication Techniques.

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials
  • The benefit of applying for NUS extra Discount Card.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Course Benefits

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Call Centre Training Online Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@cpdcourses.com. The training provider will then give you access to the course.

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