- Easy access of tutor
- Make your own study schedule and take advantage of online tutoring hours
- Obtain a certified diploma once you finish the course.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.
Call centre certificate course, consists of the following seven units:
Unit 1 – Verbal Communication Techniques
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers