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Call Centre Training (Level 3)


  • 48 Weeks
  • 2 students have purchased
  • Express
Oxford Home Study College
Sandford Gate East Point Business Park OX4 6LB See in Google maps
Oxford Home Study College- One of the most trusted online College in UK is now offering you the most fabulous online professional courses


  • Easy access of tutor
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Call centre certificate course, consists of the following seven units:

Unit 1 – Verbal Communication Techniques

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers



Thanks to this offer, valid exclusively for one person, you will obtain a Call Centre Training (Level 3) Online Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@oxfordhomestudy.com. The training provider will then give you access to the course.

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