- An affordable price
- Make your own study schedule and take advantage of online tutoring hours
- Obtain a certified diploma once you finish the course.
- Introduction to Conflict
• What is Conflict?
• Benefits of Conflict
• Types of Conflict
- Causes of Conflict
• Common Causes of Conflict
• Conflict in the Workplace
• Conflict Escalation
- Recognising Signs of Conflict
• Recognising Signs of Anger
• Recognising Conflict in the Workplace
- Development of Conflict Management
• Development of Conflict Management
• Types of Conflict Management
- Conflict Management Skills
• Communication in Conflict
• Conflict Management Skills and Methods
• Avoiding Conflict
- Final Assessment
To assess the learners ability and knowledge to effectively understand the topics contained within the Conflict Management and Resolution Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.