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Customer Care Online Certificate - Accredited

Regular Price: $140

Special Price: $27

  • 2 students have purchased
  • Express
Centre
New Skills Academy
Town
Hertford
Address
Ability Business Centre Ware Herts SG12 9LH See in Google maps
Contact
support@newskillsacademy.co.uk
http://newskillsacademy.co.uk/
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Description
GAINING QUALIFICATIONS HAS NEVER BEEN SO EASY WITH NEW SKILLS ACADEMY New Skills Academy are dedicated to delivering affordable and comprehensive online courses which have all been accredited by IVCAS so you are guaranteed quality course material with in-depth learning. Why You Should Train With New Skills Academy: Discounts of up to 90% for all Hotcourses students - we believe in providing online learning to everyone and are committed to the most cost effective training -Wide range of courses -Comprehensive, yet easy to understand syllabus -Our online courses enable you to study anywhere -Go at your own pace – no time limits -Gain a verifiable qualification ACCREDITED by IVCAS & CPD -Improve your career prospects -Tutor support via email and our forums

Benefits

  • An affordable price
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

Customer Care Certificate

The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.

Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.

Introduction to the Customer Care Certificate

This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their TITULACION. This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace.
You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule.

When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised TITULACION, which is both downloadable and printable. We can also send a hard copy through the post for an additional fee.

**Once purchased you are eligible by studying with us to apply for an NUS Extra card which gives you 1000's of discounts with the biggest companies**

The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:

An overview of what customer care entails and why it is important
How to measure the customer experience
Using a customer-led approach in your work
How to balance friendly service with effective service
Making a good first impression and being courteous
Using active listening skills
Ending customer interactions positively
Handling complaints from customers
Benefits of the Customer Care Certificate

When you work through your Customer Care course and ultimately earn your TITULACION, you will experience the following benefits:

Study from anywhere and at any time including at home, work or even a local business.
Study at a pace that you feel comfortable with. You don’t have to try to keep up with the rest of the class.
The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
Convenient online support is available throughout the study experience, which ensures you stay on track.
You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
You will improve the prospects you have when seeking out new employment.
The course is certified and recognised, giving you added security.
The course is affordable, which makes it a smart investment into your future.

Course Modules/Lessons

Module 1 : Introduction

Module 2 : The customer-led approach

Module 3 : First impressions – making them count

Module 4 : Communicating effectively

Module 5 : Complaint handling

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Customer Care Online Certificate - Accredited.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to support@newskillsacademy.co.uk. The training provider will then give you access to the course.

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