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English courses / EUR

Customer Service Course - Level 3 - Accredited

Regular Price: 338€

Special Price: 22€

  • 12 Months
  • 2 students have purchased
  • Express
Centre
Oplex careers
Town
London
Address
26 York STreet W1U 6PZ See in Google maps
Contact
info@oplexcareers.com
https://deals.oplexcareers.com/?id=9
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Description

Benefits

  • An affordable price
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.


The course is split into the following modules:

  • Introduction to Customer Service
  • The importance of customer service
  • Understanding customers needs
  • Building trust and rapport through body language
  • Creating a positive customer experience
  • Developing effective communication
  • Facing irate customers
  • Handling complicated problems
  • Managing customer expectations
  • Maintaining your cool with negative feedback
  • Becoming a customer service professional
  • End of course assessment


Assessment

To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Customer Service Course - Level 3 - Accredited.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@oplexcareers.com. The training provider will then give you access to the course.

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