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English courses / USD

Customers and Customer Service


  • 80h
  • 2 students have purchased
  • Express
Global Impact Training
64 Willoughby Lane, Tottenham, London N170Sp See in Google maps
Global Impact Training and Education is a well-established provider of Ofqual regulated, internationally recognised courses. We specialise in delivering corporate training, apprenticeships, vocational courses and postgraduate qualifications. Our clients range from small businesses to multinational corporations. What they have in common is the need to provide training and qualifications for their staff to improve productivity, increase their competitiveness and meet their legal obligations. We provide them with flexible, high-quality professional training at a reasonable price. We also provide training for individuals seeking to upgrade their professional qualifications. By taking our courses, they can improve their skills, enhance their career prospects and increase their chances of being promoted, or open doors to new careers paths. Our expert trainers can work with you in your offices or at a nominated location. All our courses provide nationally recognised qualifications that will benefit your business.


  • Engaging & high-quality e-learning study materials
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


The course aims:

-To evaluate a range of types of customer and how customer service provision meets their needs and different ways of exceeding customer expectations.
-To identify actions that can be taken to support improvements to customer service.
-To understand how effective customer service relates to different types of customer in the organisation.

Indicative Content

  • Relationship marketing – scope, development, 7Ps of marketing
  • Internal and external customers
  • Needs and wants
  • Consumer behaviour – decision making, buying situations
  • Segmentation
  • Delighted customers - customer service
  • Effectiveness of marketing – brand recognition
  • External influences – PESTLE, consumer groups


Thanks to this offer, valid exclusively for one person, you will obtain a Customers and Customer Service Online Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@globalimpacttraining.co.uk. The training provider will then give you access to the course.

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