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English courses / USD

Diploma in customer relationship

Regular Price: $351

Special Price: $20

  • 2 students have purchased
  • Express
Centre
John Academy
Town
London
Address
71-75 Shelton Street, Covent Garden, London WC2H 9JQ WC2H 9JQ See in Google maps
Contact
info@johnacademy.co.uk
https://www.johnacademy.co.uk/
Map
Description

Benefits

  • Affordable
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the cutomer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance you communication skills which will make it easier to communicate with the customers.

Course Curriculum

Diploma in Customer Relationship

Good Customer Relationship – Why is it Important?

02:00:00

Understanding Your Customers

02:00:00

How to Calculate Customer’s Lifetime Value

01:00:00

How to Keep Your Customers Happy?

02:00:00

How to Get Your Customers to Say ‘Wow!’

02:00:00

Proven Methods of Customer Retention

02:00:00

The Art of Customer Follow-up

02:00:00

Loyalty Marketing Program

01:00:00

Promotional Items to Enhance Customer Relations

02:00:00

Handling Customer’s Complaints

02:00:00

How to Deal with Difficult Customers

02:00:00

Introducing the Seven Deadly Sins of Customer Service!

02:00:00

Customer Relationship Management (CRM) Software – The Benefits

02:00:00

Choosing a CRM Program

01:00:00

Customer Service over the Phone

02:00:00

Mock Exam

Final Exam

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Diploma in Customer Relationship.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@johnacademy.co.uk. The training provider will then give you access to the course.

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