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English courses / USD

Diploma in Customer Service: Telephone Etiquette

Regular Price: $351

Special Price: $20

  • 2 students have purchased
  • Express
Centre
John Academy
Town
London
Address
71-75 Shelton Street, Covent Garden, London WC2H 9JQ WC2H 9JQ See in Google maps
Contact
info@johnacademy.co.uk
https://www.johnacademy.co.uk/
Map
Description

Benefits

  • Affordable
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course

Details

When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person’s phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since lot of people do not realize they have little or no phone etiquette.

Course Curriculum

Diploma in Customer Service: Telephone Etiquette

Module One – Getting Started

01:00:00

Module Two – Aspects of Phone Etiquette

01:00:00

Module Three – Using Proper Phone Language

01:00:00

Module Four- Eliminate Phone Distractions

01:00:00

Module Five – Inbound Calls

02:00:00

Module Six – Outbound Calls

02:00:00

Module Seven – Handling Rude or Angry Callers

02:00:00

Module Eight – Handling Interoffice Calls

01:00:00

Module Nine – Handling Voicemail Messages

01:00:00

Module Ten – Methods of Training Employees

02:00:00

Module Eleven – Correcting Poor Telephone Etiquette

01:00:00

Module Twelve – Wrapping Up

01:00:00

Mock Exam

Final Exam

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Diploma in Customer Service: Telephone Etiquette.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@johnacademy.co.uk. The training provider will then give you access to the course.

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