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Hospitality Management Online Course


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International Career Institute
City of London
27 Old Gloucester St London WC1N 3AX United Kingdom WC1N 3AX See in Google maps
The International Career Institute (ICI) is a leading provider of distance education. Using experienced industry based faculty and the latest resources ICI delivers over 100 exciting career and lifestyle focused courses to a broad range of people and business's world wide.


  • Easy to follow
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


Do you want to have access to a wide range of profesional fields within the hospitality industry? The ICI gives its students the opportunity to gain knowledge in the industry of their choosing to increase their value to employers. In a year from now, you would be able to receive the degree in Hospitality Management. Your diploma will now give you that competitive edge to explore exciting career opportunities.

Graduates with a degree in Hospitality Management can find jobs in industries including catering, conference, and event management; within the tourism, leisure, and entertainment sector, as well as facilities and food service management. There are also job opportunities available in the public sector, including schools, hospitals, transport, and armed services. This degree opens up a wide range of chooses for you to explore what career path is right for you.

If you have any questions or doubts, do not hesitate to ask for more information through Emagister Express’s website. An assessor will get in touch with you!

Course Outline: What You Will Cover


The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.

1          Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

2          Organisation of the Hotel Workplace

Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

3          Staff Management in Hotels

Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

4          Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

5          Front Desk Management (Reception)

The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

6          Servicing Rooms and General Cleaning

Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation

7          Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

8          Activities Management

Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

9          Food Service

Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints


• Fast track your career in Hospitality and Hotel Management
• Learn the inside secrets of how to become a Hospitality and Hotel Management pro in months not years! 
• Study at your own pace whenever and wherever you are 
• Have access to a tutor who works in the industry you are training for 
• Easy interest-free payment plans

Delivery mode: Distance Learning

Career Path 

Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry. Graduates will typically find work in the following capacities:

• Bar managers
• Catering managers
• Hotel management trainees
• Housekeeping supervisors
• Manager, health and leisure department
• Marketing consultants
• Night auditor
• Purchasing officers
• Restaurant supervisors and managers
• Tourism and travel consultants
• Hospitality entrepreneur: restaurant owner, mobile catering, hospitality staff recruitments etc


Thanks to this offer, valid exclusively for one person, you will obtain a Hospitality Management Online Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@icieducation.co.uk. The training provider will then give you access to the course.

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