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Hotel Receptionist and Opera PMS Training – Online

Regular Price: $421

Special Price: $126

  • 20h - Flexible
  • 3 students have purchased
  • Express
Centre
Global Edulink
Town
City of London
Address
CityPoint, 1 Ropemaker Street, London EC2Y 9HU See in Google maps
Contact
info@globaledulink.co.uk
https://www.globaledulink.co.uk/
Map
Description
Global Edulink – online education for a skill-hungry workforce. Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life. Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques. The courses Learners can select from a range of vocational training and professional development courses to suit their needs and career goals. You can choose from courses in the following core areas: • Accounting • Project management • Accounting • IT • Customer service • Beauty therapy • Teacher training • Business • Office administration How the courses work Learn with Global Edulink and you’ll have the opportunity to gain insight and knowledge from tutors that are well qualified and experienced in their industry sector. Your tutor will be your mentor and support during your learning journey. Because each course combines practical and theory, you’ll pick up essential knowledge and gain the confidence to put it into practice at the same time. High-quality course materials are provided, which you can access at any time during the course, which will help strengthen your knowledge and help you to perform well in the workplace. You’ll find a course structure focused around modules, which can have mock and final exams at the end, with pass grades and diplomas awarded on completion. Some courses will lead to professional qualifications assessed and awarded by external bodies such as BTEC. Browse through the course guides and you will find details on any skill level or entry requirements, who the course is best suited to and what you can hope to achieve and build on while you learn. Some courses require no prior knowledge or experience, while others are for those already in a specific job or with some experience to build on. The course details also cover the method of assessment and length of course. Why choose us as a learning provider? We’re affordable You’ll find rates that were set with the learner in mind. We look beyond the company to the needs of our learners and qualified tutors, to ensure we are providing the best quality for an accessible price. Always looking to improve Feedback on courses and course tutors is actively encouraged and we evaluate our trainers regularly. Have confidence in our staff With ID CRB and reference checks on every tutor running a course with us, you can have peace of mind when you book training with us. Flexible learning Our courses are accessible all day, every day, so you can learn around your lifestyle, whether that includes work, family time, or hobbies and interests. Responding to the workplace We are a company that reacts to change and the different needs both in industry areas and the workplace as a whole. You can be therefore be assured that you will be provided with up to date training materials. Technology is key Through our qualifications, we can help you use and improve technology in your workplace. We’re all about technical and vocational education. Professional development If you’re a teacher, counsellor or administrator, we have a range of professional development courses to help you succeed in the workplace. Most of all our business is built on a reputation for high-quality learning and the results and achievements of learners.

Benefits

  • Engaging & high-quality e-learning study materials
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

Would you like to work in a hotel? Are you interested in the tourism and hospitality industry? Benefit from this certificate and learn some core skills to take on your job.

To have a successful career as a hotel receptionist, you must be approachable, friendly and helpful. But in order to gain or keep a job in such a competitive field, you must also be able to show an employer that you have the drive, determination and ability to do the role better than anyone else could.

By gaining a recognised qualification through a leading UK training provider such as Global Edulink, you can make your CV stand out from the crowd or demonstrate to your employer why you need that promotion.

If you have any doubts or want to speak to an assessor, please ask for more information through Emagister Express.co.uk.

Description

The course is delivered online but, at Global Edulink, we pride ourselves on providing a fully supportive learning environment for our students, so you will not feel alone or isolated. Our tutorials are professionally narrated and combined with interactive tests and quizzes to make learning interesting and engaging throughout.

COURSE CURRICULUM

DOWNLOAD MATERIAL

  • Additional Course Materials for Hotel Receptionist

MODULE 01

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

MODULE 02

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Arranging Business Travel and Accommodation
  • Email Tutorial
  • How to use Social Media to promote your company
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks

MODULE 03

  • Opera Log In and Log Out, Main Screen
  • Profile Creation and Amendments
  • Profile Notes
  • Finding Reservations – 2 ways
  • Rate Query Screen
  • Creating Reservation
  • Preferences and Features Requests
  • Amending Reservation
  • Cancelling Reservation
  • Check In (2 Ways)
  • Check out
  • Cashiering Posting Charges
  • Cashiering Splitting and Transferring Charges
  • Cashiering Routing
  • Alerts
  • Traces
  • Room Status, Out of Order and Out of Service
  • Opera Reports

You will learn:

– How to use the Opera PMS hotel booking and reservation system;
– Customer service best practice;
– Front desk duties;
– How to handle challenging situations and solve common problems;
– Database management;
– How to use Microsoft Word and Excel effectively;
– How to manage meeting and accommodation bookings.

Assessment

At the end of the course, you will sit a test that is delivered and marked online. It is a multiple-choice test and you will be informed immediately of your result. On passing the test, you will be awarded a recognised Certificate in Hotel Reception and Opera PMS Training.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Hotel Receptionist and Opera PMS Training – Online.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@globaledulink.co.uk. The training provider will then give you access to the course.

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