- Make your own study schedule and take advantage of online tutoring hours
- Obtain a certified diploma once you finish the course.
KnowledgeWoods ITIL Foundation Certification E-Learning Program is a power packed online preparation course which is specially designed to help the ITIL aspirants clear the ITIL Foundation certification exam at the very first attempt. With 24x7 Anytime-Anywhere access from all across the world, the KnowledgeWoods ITIL® eLearning Program is the perfect platform to avail quality ITIL® Foundation Certification Exam Training in an Easy, Flexible, Engaging, and Self-Paced Mode.
This course consists of a following contents with the 13 Modules:- Module I -Introduction - Basic Introduction to ITIL® 2011 Foundation Level Examination, Service Management as a Practice, Module II -Service Life Cycle - Goals & Objectives of Life Cycle Components, Overview of the ITIL® Library, Module III -Generic Concepts and Definitions - Understanding of ITIL® terminologies, fundamentals & principles, Module IV -Key Principles and Models - Introduction to entire Lifecycle Stream, Module V -ITIL® Processes - Service Strategy, Service Design, Service Transition, Service Operation, Module VI -ITIL® Functions - Service Desk Function, Technical Management & Application Management, IT Operations Management & IT Operations Control, Facilities Management, Module VII -ITIL® Roles - Key Service Management Roles, Responsibilities of Process Owner, Process Manager, Service Owner & Process Practitioner, RACI Model, Module VIII -Service Strategy - Management of Service Portfolio, Business Relationship Management, Financial Management for IT services, Module IX -Service Design - Service Level Management, Service Catalogue & Availability Management, Supplier Management, Capacity management & Design Coordination, Module X -Service Operation - Understanding Incident Management & Problem Management, Overview of Event Management, Request Fulfillment & Access Management, Module XI -Service Transition - Study of Change Management, Knowledge Management, Release & Deployment Management, Transition Planning & Support, Service Asset & Configuration Management, Module XII -Continual Process Improvement - Understanding the 7 Step Improvement Process, Module XIII -Technology & Architecture - Service Automation, Service Management Processes, Integrating Various Components.
ConditionsThanks to this offer, valid exclusively for one person, you will obtain an ITIL Professional Online Course (Without Exam).
How to registerBy buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to email@example.com. The training provider will then give you access to the course.
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